Frequently Asked Questions
With so much to do at our integrated resort, questions are expected. If you’re unable to find an answer to your question, please contact us.
Do you have current restrictions or updated policies due to COVID-19?
Safety has been and will continue to remain our top priority. To learn about our enhanced cleaning efforts, policies, or to view our updated property schedule, please click here.
Where is Wind Creek Wetumpka located?
We are located at 100 River Oaks Drive, Wetumpka, AL 36092 – just a short drive away from Birmingham, Columbus and the Atlanta area!
Do you have a map?
Are you a pet-friendly property?
Wind Creek Wetumpka is a pet and animal-free property; however, ADA service animals are permitted. Thank you for your understanding and cooperation.
Do you serve alcohol 24/7?
No, we stop selling alcohol at 2am on Sunday and resume at 8am on Monday.
Why are there bingo cards on the games? Why don’t you have table games?
Currently, this casino operates as a Class II gaming facility. Class II regulations require that gaming machines in this state be bingo-based or pull tab-based technology. Table games are classified as a Class III gaming experience.
As a Rewards Member, how are my offers calculated and what can I redeem my points for?
Offers are based on a formula calculated from your total play. We call it EXPRESS OFFERS. When you play, be sure to use your Wind Creek Rewards Card. Offers will be added to your Rewards account and you will be notified via mail, email or text message. As soon as you redeem one offer, you will be eligible to receive another offer. Point balance does not factor into the offer formula. Points earned while playing with your Wind Creek Rewards Card may be redeemed toward FREE Play, food credit, hotel stays and more.
Do TITO tickets expire?
Yes. Regulations require that TITO tickets expire 60 days after issuance.
What type of online gaming do you offer?
You can play online for fun at WindCreekCasino.com. Visit the site or download the app on Android or iOS. You can play for FREE, check your Rewards and offers, participate in online tournaments, auctions, drawings, quests and more!
How do I view my Win/Loss statement?
Win/Loss statements are available at WindCreekCasino.com and are accessible on a laptop or desktop. If you need assistance with online access, please contact our support desk at 866-946-3387.